Flatio, Porto - Monthly rentals with a human touch

Juan R. Guest

I think Flatio works quite well — the contracts and insurance in place make it feel very reliable. One thing I’d appreciate, though, is the ability to see the rental rates upfront when browsing for a place.

11.05.2025 • Porto

Likhith C. Guest

Please ask hosts who don't respond to a certain amount of requests why they aren't. Hosts with less than 10% should be asked to mention their requirements, and 0% acceptance should be delisted.

14.05.2025 • Leça da Palmeira

Enoch T. Guest

It was good but the fact they split up the payments was confusing, and after only 28 days. I was not sure why I had to make another payment of $20 something dollars

10.05.2025 • Porto

Edite P. Host

É uma plataforma fácil de utilizar e sentimos acompanhamento por parte da mesma

05.05.2025 • Porto

Blanca K. Guest

Great service thanks.

05.05.2025 • Vila Nova de Gaia

Blanca K. Guest

Everything was very well handled. Thanks a lot for everything.

03.05.2025 • Vila Nova de Gaia

Jai R. Guest

Flatio has been a breeze to deal with. Booking an apartment is straightforward and simple. There are a few things to sign which is new for me when booking apartments but besides this, it's been good. we did have a unfortunate experience with one of the apartments I booked which we had to immediately leave but Flatio did everything they could to ensure that we were safe and taken care of and was in touch daily to make sure all was ok in our alternative accommodation. I have no issues using their service again regardless of 1 bad experience.

07.05.2025 • Porto

Russell S. Guest

very easy friendly process, great deal for the apartment

27.04.2025 • Porto

Filipe d. Host

super organizado e transparente

16.04.2025 • Vila Nova de Gaia

Anne O. Guest

I really like the platform, and the way the signing of the lease was handled felt very safe and secure. However, when the host kept me waiting for half an hour without responding to my texts or calls and I tried to get in touch with you, I was put on hold for a long while. It was only then that I realised you outsource your customer service - that was a bummer.

03.04.2025 • Porto

Jenna S. Guest

We liked our first experience with Flatio, and we think that's largely to do with the accommodations and reliable landlord we used this time.

01.04.2025 • Vila Nova de Gaia

Leen H. Guest

I had a sudden cancelation of my reservation one week before i was supposed to move in! Although the customer service especially mariana was very helpful, helped me relocate to another apartment and I didn't lose any of what I paid even the service fees, however, the landlord had no right to do this to me! I ended up paying more for the second apartment and if I did the same like cancelling my agreement one week before flatio would have taken the money from me and never return it back, but when the landlord did it, he didn't lose anything and no compensation was given to me like paying the rate difference between the apartments! But apparently the agreement is against the tenant not the landlord!

29.03.2025 • Porto