Flatio, Porto - Monthly rentals with a human touch

Maria P. Host

I believe that you should ask potential guests for proof of ID at an earlier stage than you do, or at least find a more effective way to validate guests.

10.10.2025 • Porto

Daria K. Guest

The support was really great and answered fast, I liked it. The main problems — it's very difficult to change your personal details in the contract after sending it. You need to discuss this question with your host, which is pretty strange because this is YOUR personal details. Also they don't support of Georgian bank cards (I mean the country, Georgia). I had problems just to pay for the apartment and asked my friend to pay.

10.10.2025 • Porto

Mary Shannon D. Guest

Very easy to use, quick response time.

01.10.2025 • Porto

Juan Luis G. Guest

Es mi primera experiencia en una web de alquiler, me he quedado muy satisfecho. Lo único que avisaría de que en la forma de pago antes de realizar el primer pago que los posteriores se cobra una comisión si pagas mediante tarjeta bancaria. Ya que en el primer pago dicha comisión no existe.

01.10.2025 • Ermesinde

João P. Host

Flatio platform must improve its due diligence. I’ve had a terrible experience in this first time I’ve rent my apartment, due to the fact of false information in his profile - his contact number. I have sent my feedback by email to the platform - happy to forward if you’re interested to know the details. Best regards, João

25.09.2025 • Matosinhos

Stanislav S. Guest

I have never had issues with Flatio; all the apartments rented were exactly as described and pictured. Contracts are made in 2 languages and are suitable for legalization; everything can be executed within minutes. Hosts are super supportive, so far it's one of the best experiences that I had

12.09.2025 • Porto

Inês B. Host

It's easy to communicate with tenants, the payment system is quick and simple, and it attracts really great tenants

15.09.2025 • Vila Nova de Gaia

Armand M. Guest

Nothing to say.

15.09.2025 • Vila Nova de Gaia

Crystal G. Guest

I enjoyed my stay very much and met some great housemates! It had all the necessary kitchen supplies. The fridge was a bit small, but we made it work. My only recommendation is a new mattress for room 3. It was very saggy and squeaky.

10.09.2025 • Porto

Pedro M. Host

Não nesta reserva... Tenho razões de queixa na anterior... Connor Smith, contínuo a aguardar o pagamento do valor em falta (139€)

10.09.2025 • Porto

Sebastian K. Guest

1 point off for slow customer support, especially on weekends. Otherwise great!

31.08.2025 • Porto

Francisco M. Host

É uma plataforma intuitiva. É pena não terem um horário de atendimento telefónico mais alargado

05.09.2025 • Porto

Stephanie W. Guest

I think the platform is easy to use. I don't think you should request reviews quite as much as you do.

13.09.2025 • Porto

Etsuko N. Guest

Overall, I am very satisfied. In addition to how easy it was to search for the property and complete the contract, the clear payment schedule gave me peace of mind, as it greatly minimized the risk of fraud. When I inquired about a cancellation for personal reasons before the contract date, the response was quick and courteous. I also felt that all the features I could possibly hope for were already in place.

10.09.2025 • Porto

Fernando M. Guest

Até ao momento estou a gostar, é a segunda vez que utilizo e não tenho razão de queixa ate ao momento. Simples. Melhorias, antes de alugar este sitio tentei outro algumas vezes e não tive respostas. Tentar que os proprietários tenham tempo de resposta a dizer se estão interessados ou não... Obrigado

03.09.2025 • Leça da Palmeira

Etsuko N. Guest

The countermeasures to prevent fraud are comprehensive. I would also like to have American Express available as a payment option.

21.02.2025 • Porto

Marica M. Guest

your service was ok, but the issue is that there are other Flatio websites, made for skimming and frauds so it is difficult to distinguish where is the right site. The other thing I did not find well is that invoices are splitted in two rates, because I thought that with first payment I paid all.

04.09.2025 • Vila do Conde

Vanesa K. Host

Strong support, it could be nice to have more online presence.

23.08.2025 • Leça do Balio

Pedro M. Host

Melhorar o processo de "recuperação de rendas" que os inquilinos se esquecem de fazer...

21.08.2025 • Porto

Francisco M. Host

Acho que o V/ horário de atendimento é muito curto. Deveria ser durante todo o dia

18.08.2025 • Porto

Francisco M. Host

Deveriam ter um atendimento mais personalizado e com um horário mais estendido ao longo do dia

18.08.2025 • Porto

Federico L. Guest

I would add a 24/7 phone emergency service.

04.08.2025 • Porto

Zohaib A. Guest

It was easy to use.

04.08.2025 • Porto

Orit T. Guest

Simple, professional and easy for the user.

15.08.2025 • Lavra

Porto, Portugal: Read reviews from both guests and hosts who've had rental experiences in this destination!